Deliveries and Charges

Service is our Priority

At FX Pedal Planet Online Store, we understand just how valuable New Pedal Days are.  Before selecting an effects pedal, many hours of research online is done, watching demos and asking questions in effects pedal groups like FX Pedal Planet Community.

After all the research, effects pedals can be a substantial purchase, which is why FX Pedal Planet Online Store use tracked and signed couriers as a priority.  We want to be sure that you receive your new guitar effects pedal fast and on time.

UK Deliveries, England, Scotland and Wales

• FREE delivery service regardless of order value on all effects pedals
• Orders packed, wrapped, and despatched within 24 hours*
• Deliveries despatched on a FREE DHL 24 hour DHL tracked and signed service
• Updates received by email and/or text regarding estimated time or arrival (ETA)
• Orders despatched on DHL’s 'Go Green With Carbon Neutral Deliveries'
• Flexibility to amend the delivery date and time at your convenience
• Accessories, e.g. books and t-shirts, will be posted via Royal Mail at a cost of £5

Rest of The World

• International deliveries charged at £25
• Orders packed, wrapped, and despatched within 24 hours*
• Deliveries despatched on a DHL tracked and signed service or Royal Mail
• Fast processing through customs
• Flexibility to amend the delivery date and time at your convenience
• All Customs Clearance Fee's, VAT and Customs Duties are to be paid by the purchaser

Despatch

Orders received before 12 pm may be collected by DHL the same day.  If not, they will be delivered to the local collection point or collected by DHL the following day.  Delivery is due the next working day.

Orders received after 12 pm on Friday will be handed to the local collection point, or collected by DHL,  the following Monday.  Except bank holidays.  On Bank Holidays, the drop off or collection will be made the following working day.

What couriers do we use?

FX Pedal Planet Online Store use DHL and other reputable couriers for deliveries.

What if you are not in when the delivery is due?

You will receive updates by email and text throughout the despatch and delivery process.  In addition, the delivery date and time can be amended at your convenience.

Alternative Delivery Options

Timed deliveries in the UK and rest of the world are available.  For further details and a quotation, please talk to us via our contacts page.

Packaging

All packaging used is made from recyclable and biodegradable materials.  FX Pedal Planet Online Store do not use jiffy bags to deliver your new effects pedal.

*Our aim is to despatch all orders within 24 hours.  In some circumstances, e.g. holidays, this may not be possible.  If it is not possible to despatch your order within 24 hours, we will contact you either by text or email and advise the despatch date.

**Delivery times are an estimate and vary depending on location etc.  We will advise of the estimated time of delivery and be kept up to date throughout the delivery process

Last updated 28 March 2022