Deliveries and Charges

Service is our Priority

At FX Pedal Planet Online Store, we understand just how valuable New Pedal Days are.  Before selecting an effects pedal, many hours of research online is done, watching demos and asking questions in effects pedal groups like FX Pedal Planet Community.  After all the research, effects pedals can be a substantial purchase, which is why FX Pedal Planet Online Store use tracked and signed couriers as a priority.  We want to be sure that you receive your new guitar effects pedal fast and on time.

UK Deliveries, England, Scotland and Wales

• Deliveries despatched on a DHL 24 hour tracked and signed service
• FREE delivery regardless of order value on all effects pedals
• Accessories, e.g. books and t-shirts, will be posted via Royal Mail at a cost of £5

Northern Ireland and the Isle of Man

• Deliveries despatched on a four day tracked and signed service
• FREE delivery regardless of order value on all effects pedals
• Accessories, e.g. books and t-shirts, will be posted via Royal Mail and chargable for delivery

EU and Rest of The World

• Orders despatched with DHL and other leading couriers, e.g. Royal Mail
• Delivery charge: £20
• Delivery time typically 10 working days, depending on courier
• Accessories, e.g. books and t-shirts, will be posted via Royal Mail and chargable for delivery
• All Customs Clearance Fee's, VAT and Customs Duties are to be paid by the purchaser

Despatch

Orders received before 12 pm may be collected by DHL the same day.  If not, they will be delivered to the local collection point or collected by DHL the following day.  Delivery to you is due the next working day.

Orders received after 12 pm on Friday will be handed to the local collection point, or collected by DHL,  the following Monday.  Except bank holidays.  On Bank Holidays, the drop off or collection will be made the following working day.

What couriers do we use?

FX Pedal Planet Online Store use DHL and other reputable couriers for deliveries.

What if you are not in when the delivery is due?

You will receive updates by email and text messages throughout the despatch and delivery process.  In addition, the delivery date and time can be amended at your convenience.

Alternative Delivery Options

Timed deliveries in the UK and rest of the world are available.  For further details and a quotation, please talk to us via our contacts page.

Packaging

All packaging used is made from recyclable and biodegradable materials.  FX Pedal Planet Online Store do not use jiffy bags to deliver your new effects pedal.

Last updated 29 November 2021