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We are committed to protecting your privacy and complying with the provisions of the General Data Protection Regulation, the Data Protection Act 2018 and any subsequent data protection laws applicable within the jurisdiction of the United Kingdom of Great Britain and Northern Ireland (“Data Protection Legislation”).
Your privacy is important to us and we are committed to keeping it protected. We have created this customer Privacy Notice which will explain how we use the personal data we collect about you and how you can exercise your data protection rights. This Privacy Notice will help you understand the following:
In this Privacy Notice, references to “we” “us” “our” mean FX Pedal Planet Limited a limited company registered in England under company number 13071696. We import, export and retail guitar effects pedals for sale to the public together with similar products and other select merchandise.
As a seller of goods we need your personal data to allow us to provide you with quotations and administer contracts of sale for our products and services. We may also use this personal data (e.g. your name, address, telephone number and email address) to communicate with you and if you have agreed, to send you news and offers related to our products and services.
Once you decide to become a customer, we will need to take your payment details to process your purchase. This could be credit or debit card information, or online payment service information data such as PayPal or Apple Pay, etc. To administer the contract of sale between us, we might contact you via our website, emails, telephone calls or post. When using these services we might record additional personal data, such as passwords (when creating an account on our website), and online identifiers.
Data Protection Legislation requires us to meet certain conditions before we are allowed to use your personal data in the manner described in this Privacy Notice. To use your personal data, we will rely on one or more of the following grounds:
For marketing, you will always be given a choice over the use of your data.
Where possible, we will collect your personal data directly from you. However, on occasion we may receive details about you from other people or companies. For example, this might happen if:
We will keep your personal data confidential at all times and only process it in accordance with this Privacy Notice, the Data Protection Legislation and other applicable UK legislation. We will share your personal data with our employees and contractors for the purpose of providing our products and services to you and for exercising our legitimate interests.
We do not disclose your personal data outside of FX Pedal PLanet Limited without your consent, except:
Sometimes your personal data may be sent to other parties outside of the UK and the European Economic Area (EEA) in connection with the purposes set out above. We will take all reasonable steps to ensure that your personal data is treated securely and in accordance with this Privacy Notice, and in doing so may rely on certain "transfer mechanisms" such as the standard contractual clauses approved by the European Commission and the UK Information Commissioners Office. If you would like further personal data, please contact us.
We carry out no automated decision-making processes or activities.
We store your personal data in accordance with the Data Protection Legislation, and this Privacy Notice, as well as is required to satisfy any legal, accounting or reporting obligations, or as necessary to resolve disputes.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes we process your personal data for and whether we can achieve those purposes through other means, and applicable legal requirements.
In general, relying on our legitimate interest, we may retain your personal data for a period of up to 7 years from the date of fulfilment of the contract of sale with you.
In addition, your personal data will be retained under one or more of the following criteria:
If you have agreed, we might contact you by post, email, social media, phone and text message to let you know about offers and services we think you’ll like or any special offers available to you as an existing customer. The messages may be personalised using personal data you have previously provided us.
You can ask us to stop contacting you for marketing purposes at any point.
We will only contact you for marketing purposes if we collected your personal data directly, except when authorised and instructed by the third-party acting on your behalf.
If you think that the personal data we hold about you is incorrect or incomplete, please contact us and we will be happy to update it for you.
We understand that your personal data is important to you, therefore, in accordance with your rights under the Data Protection Legislation, you may request the following from us to:
Request to restrict the use of your personal data by us, under the following circumstances:
In each case under section 5 above, we will stop using your personal data unless we can reasonably demonstrate legal grounds for continuing to use it in the manner you are objecting to.
To ensure that we do not disclose your personal data to someone who is not entitled to it, when you are making the request we may ask you to provide us with:
We also reserve the right to request additional documentation prior to providing any personal data to you should we consider it to be a necessary additional step to verify your identity.
If you appoint an agent to act on your behalf, for example, a friend or a solicitor, we will ask them to provide your signed authority for them to act on your behalf AND the identity personal data listed above.
All requests are free of charge, although for requests for the provision of personal data we hold about you we reserve the right to charge a reasonable administrative fee where, we believe an excessive number of requests are being made. Wherever possible, we will respond within one month from receipt of the request, but if we don’t, we will notify you of anticipated timelines ahead of the one month deadline together with brief explanation as to why we are unable to respond within the initial one month deadline. Please note, that if any deadline for us responding to your rights as a data subject falls on a weekend or a bank holiday, we are permitted to roll the time for responding forward to the next working day.
Please note that simply submitting a request does not necessarily mean we will be able to fulfil it in full on every occasion – we are sometimes bound by law which can prevent us fulfilling some requests in their entirety, but when this is the case we will explain this to you in our response.
If you have any queries regarding our Privacy Notice please contact us and we will be happy to discuss any query with you. Our Privacy Notice will be updated from time to time so please check it each time you submit personal data to us or purchase new products and/or services from us.
If you have any questions or comments about this Privacy Notice please contact:
The Managing Director, FX Pedal Planet Limited, 7 Meakin Drive, Woodville, Swadlincote, Derbyshire, DE11 7GB, Email: email@example.com, Mobile: 07496 126175
If you wish to raise a complaint on how we have handled your personal data, please send an email to firstname.lastname@example.org or write to us using the address provided. Our team will investigate your complaint and will give you additional information data about how it will be handled. We aim to respond in a reasonable time, normally 30 days.
If you are dissatisfied with our response to your complaint, you have the right to lodge a complaint to the Information Commissioner’s Office, you can do this by accessing their website https://ico.org.uk/ or by calling their helpline on 0303 123 1113, or writing to them at the address below. You also have the right to seek a judicial remedy.
Information Commissioner’s Office
Cookies are small text files that are placed on your device (computer, mobile phone or tablet when you visit our website which uses both strictly necessary and performance cookies.
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have requested, such as adding a product to your basket, processing your sale, cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. They also allow us to record and count the number of visitors to the website, all of which enables us to see how visitors use the website in order to improve the way that our website works.
These cookies do not collect information that identifies a visitor, as all information these cookies collect is anonymous and is only used to improve how our website works.
We use Google Analytics software to collect information about how you use www.fxpedalplanet.co.uk and how the website performs during your visit. This includes IP addresses. The data is anonymised before being used for analytics and web performance processing.
Google Analytics processes anonymised information about:
We do not store your personal information through Google Analytics (for example your name or address).
We will not identify you through analytics information, and we will not combine analytics information with other data sets in a way that would identify who you are.
We continuously test and monitor our data protection controls to make sure they’re effective and to detect any weaknesses.
www.fxpedalplanet.co.uk contains links to other websites and this privacy notice only applies to www.fxpedalplanet.co.uk.
If these changes affect how your personal data is processed, we will take reasonable steps to let you know.
Last updated 1st August 2021